Welcome to thirdweb Support!
This section shows you how to leverage our Knowledge Base, request support, and understand our response process.
Before opening a support ticket, check these resources:
- Documentation: thirdweb Docs
- Changelog: Stay up to date with our latest releases: thirdweb Changelog
- Status Page: thirdweb Status
- Guides & Troubleshooting: Explore tutorials and tips: thirdweb Guides
- Templates: thirdweb Starters
- Video Tutorials: YouTube
- Playground: Test live in thirdweb Playground
- Submit a ticket through our system: thirdweb.com/support.
- Our team operates worldwide and will respond as soon as possible.
- Response times may vary depending on issue severity and priority.
- We’ll keep you updated on your ticket’s progress.
- For faster resolution, please include a minimal reproduction with step-by-step instructions.
- Found an issue in our open-source code? Submit a PR: thirdweb-dev/js.
- Estimated response time: 3 business days.
- We aim to respond sooner when possible.
- Estimated response time: Within 48 business hours.
- Estimated response time: Within 2 business hours.
- Customers on the Scale or Pro plans get a dedicated Slack channel or Telegram group.
You can submit a ticket, and we’ll be happy to help you!