Payments Troubleshoot Articles

When using onramp providers, you may encounter an error stating "There was an issue processing your payment and you have not been charged. Your card does not support this type of purchase."

This typically means that your card issuer does not allow cryptocurrency purchases.

To work around this issue, you can try using a different card or payment method, such as debit card, if available.

If you encounter an "Error 500: Internal Server Error" or if the modal shows "Something went wrong" it may indicate you are using an outdated version of the Payments service.

To resolve this issue, please upgrade your SDK to the latest version in your project. You can download the latest version with npm install thirdweb@latest or yarn add thirdweb@latest.

If the issue persists after upgrade, please contact our support team for further assistance.